Privacy Policy
Last Updated: April the 1st 2025
Welcome to sos-vault! Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. By accessing or using sos-vault, you agree to the practices outlined below.
1. Information We Collect
a. Personal Information
When you create an account or contact us, we may collect:
- Name
- Email address
b. Usage Data
We collect information about your interactions with the platform, such as:
- IP address
- Browser type
- Pages visited and time spent on the platform
- Log data, including access times and error reports
c. Uploaded Data
We process and store the sos-reports or files you upload for analysis. These files are encrypted and accessible only to you unless you share them explicitly.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide, maintain, and improve our services.
- To personalize your experience and tailor content.
- To process payments and manage subscriptions.
- To respond to inquiries and provide customer support.
- To monitor service usage, troubleshoot issues, and enhance security.
- To comply with legal obligations.
3. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share information in the following cases:
- Service Providers: We work with trusted third-party services (e.g., hosting providers) to operate and maintain the platform.
- Legal Compliance: We may disclose information if required by law or to protect our rights and users.
- Business Transfers: In the event of a merger, sale, or acquisition, user data may be transferred to the new entity.
4. Data Security
We employ industry-standard measures to protect your information, including:
- Encryption of uploaded sosreports.
- Secure storage of personal data.
- Regular audits and monitoring of our security protocols.
However, no system can guarantee 100% security. You are responsible for maintaining the confidentiality of your account credentials.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to your personal data.
- Deletion: Request deletion of your account and associated data.
- Objection: Object to certain data processing activities.
To exercise these rights, please contact us using the information provided below.
6. International Users
sos-vault is based in Australia but accessible worldwide. By using the platform, you agree to the transfer and processing of your data in compliance with this Privacy Policy.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. These may include:
- Session cookies to keep you logged in.
- Analytics cookies to understand usage patterns.
You can manage your cookie preferences through your browser settings.
8. Retention of Data
We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. Uploaded sosreports are stored until deleted by the user or as required by applicable law.
9. Data Deletion Request
The platform provides the means to delete all your sos-report related data directly. We do not keep copies of the contents of your vault. If you wish to have your name, username and email data deleted, you may request deletion at any time after cancelling your account. To do so, please contact us at support@sos-vaul.com with your request. We will permanently delete your data from our systems and notify you once the process is complete.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through the platform or via email. Continued use of the platform after updates signifies your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: support@sos-vault.com
- Our social media channels
Thank you for trusting sos-vault!