Last Updated: April the 1st 2025

At sos-vault, we strive to provide high-quality services and customer satisfaction. Please read our refund policy carefully before subscribing to our services.

1. Subscription Services

sos-vault operates on a subscription-based model. By subscribing to our service, you agree to the recurring billing terms specified at the time of purchase.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

• You experience a technical issue that we are unable to resolve within a reasonable time.
• You were charged in error or experienced a duplicate charge.
• You cancel your subscription within 7 days of your initial purchase and have not made significant use of the platform.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

• Change of mind after the 7-day window.
• Failure to cancel before a renewal date.
• Partial periods of use or unused features.

4. How to Request a Refund

To request a refund, please contact us at support@sos-vault.com with your account email and the reason for your request. We aim to respond within 3 business days.

5. Payment Processor

All payments are processed through Paddle, our Merchant of Record. Approved refunds will be issued through Paddle, and processing times may vary depending on your payment method and bank.

6. Contact Information

If you have any questions or concerns about this policy, feel free to reach out:

• Email: support@sos-vault.com
• Our social media channels